Wisetrack© is your best choice for monitoring and maintaining after sales support activity. Wisetrack guides the sales team in an organized, systematic and result-oriented manner to simplify after sales service process. Get automatic reminders for contract renewals, performance checks on service engineers, service call updates, customized MIS reports, etc. Wisetrack has the facility to send SMS and email service prompts to client support teams. Wisetrack helps set appropriate standards, reports discrepancies, maintain records and reduces margin of errors. Wisetrack is user-friendly and so simple to use that even a non-sales person without technical experience can use it. Wisetrack shows customer data in real-time, has purchase history for prompt identification and maintenance of purchase and service. Wisetrack eensures timely services for AMC Renewals and generates comprehensive MIS reports too. Wisetrack advantages include
- Organized products Database with Component-wise/ Product-wise/ Serial-wise organization of records
- Well maintained records of Configuration details at Customer’s site with Product Serial/ Component/User Details
- Automated generation of Multiple Preventive Maintenance Schedules, editing and scheduling allowed for Preventive Maintenance Schedules and of Preventive Maintenance Visits
- Wisetrack generates Ticket/ Complaint number for faults due to categories, product and service executives, etc.
- Get graphical reports for analysis and forecasts with details of Warranties and AMC with dates, etc.