Changing role of HR in post-Covid environment & how cloud-based HR solution can help you to tackle the challenges thrown by this pandemic
In the post-Covid era where organizations have to make a lot of adjustments to their businesses, the role of HR has undergone a sea change. With social distancing and remote working becoming a new norm for most companies, it has become difficult for HR personnel to put into practice the conventional methods and technique of managing human resource. Besides this, many employees who couldn’t adapt themselves to this changing environment become more apprehensive about their personal, professional and financial future. Taking into account all these challenges, human resource personnel need to adopt a more humanly approach in dealing with post-Covid situation.
Thus the new role of HR personnel in post-Covid environment can include following new activities, though, it can go manifolds looking at the impact of this pandemic.
Identifying and segregating those employees who can work remotely and those who need to resume office
Many companies have allowed their employee to work from home or any other remote location, but not all employees are suited for this type of working arrangement. Certain jobs require continuous human interaction and cannot be done from a remote location. The HR personnel along with respective team leaders and business heads should chalk out a proper work-from-home policy for their employees.
Employees are permitted to work from a remote location only if the nature of their work allows them to do so. For instance, frontline employees such as managers or front desk executives who come in direct contact with the customer are not eligible to telecommute under this policy. While others who carry out most of their work on computers can work remotely from any location.
HR leaders should support the respective head of the department in implementing a proper work-from-home policy and take adequate measures to safeguard its data if the company allows a certain number of its employee to work from home or any other remote location
Up-skilling/Re-skilling the workforce to suit new post-pandemic working conditions
Up-skilling and Re-skilling the employees is the need of the hour to meet the employment challenges thrown by this unprecedented pandemic. HR managers must pull up their socks to up-skill and re-skill their existing employees to make them more efficient and productive at the workplace. Re-skilling means developing additional skills in employee to take up the new role, whereas up-skilling the employee means enhancing employee’s existing skill-set by providing appropriate training so that they can perform better in their current role and bring added value to an organization.
The HR department should come up with a strategy to develop employees technical, digital, cognitive and soft skills required to work both in digital as well as the virtual world. In addition to this, the HR should arrange for up-skill training to expand the skill-set of the employees and make them more versatile, adaptable and resilient to post-Covid working environment. Thus learning and acquiring new skills not only fills the knowledge gap within the company but also make an employee feel valued and appreciated at their workplace.
Focus on employee wellness
Amidst the Covid-19 pandemic, when most of the employees are working from home or remote areas workplace isolation and loneliness is very common. This not only disengages the employees from their daily work schedule but also impact their performance and well-being. Therefore, it is imperative for HR department to implement policies and strategies that would mitigate worker’s isolation and improve their overall well-being. For instance, keeping in touch with the employees, constantly communicating with them, arranging online training, showing empathy and making yourself available for them to share their anxieties and apprehensions about the current crisis are some of the measures that HR personnel can take on their part to alleviate isolation and loneliness faced by remote workers.
In addition to this, HR can help their employees to practice daily mindfulness activities such as meditation and deep breathing to reduce stress and anxiety and improve the overall performance of the employee. Thus, a judicious mix of benefits and wellness programs will contribute to employee’s holistic well-being and support them at a time when they need it most, which in turn can help you to increase loyalty and engagement of your workforce.
Fair recruitment policies
Coronavirus has given a big jolt to the hiring and recruitment process. Most of the companies have either chosen to freeze their hiring process completely or postponed it to a certain period, but when it reopens human resource team need to review their hiring and recruitment policies particularly in areas where the threat of infection is not yet subsided and the public health agencies have advised people to stay at home and work remotely. The HR department must come up with a fair recruitment policy that not only prioritizes the hiring of those who are worst affected by this pandemic but also complies with safety and legal regulations set by the local healthcare agencies.
While making recruitment for key positions the HR manager should narrow down the list of candidates and choose only those whom he/she would like to interview. In order to limit the visits of a candidate to the office the HR manager should replace in-person interview with phone or video interviews over Skype or Zoom. If personal interviews are highly required then follow the norms of social distancing issued by local health agencies. At the time of personal interview tell them clearly whether the working will be in-office or remotely. If you think that the circumstances will improve once the crisis is over you can put the condition of shifting an employee to in-office work after the crisis passes, in the job offer letter itself.
How a cloud-based HR software can help you in all this process
HR department across the industries are looking for holistic HR software to deal with the operational disruption caused by this global pandemic. Good cloud-based HR software will prove to be extremely valuable during this time of Covid-19 crisis. A cloud-based HR software can do much more than automating HR process. It will eliminate the need of face-to-face meetings, enable you to communicate effectively with remote as well as frontline workers, collaborate with your team, track their performance and maintain a healthy workforce during this challenging time. In addition to this, cloud-based HR solutions provide a self-service portal which is extremely useful for workers during this time when most of them are working remotely. By using this feature remote workers can view their payslips, access online training, connect with their colleague and mark online attendance from any device and any location.
At Everex Infotech, we have collaboratively worked with the HR department of various industries to come up with a comprehensive solution, Sky ERP HRM. This cloud-based HRM solution will help you to manage and streamline the workplace disruption caused by this unprecedented pandemic. Embedded with five modules viz., employee management, attendance and leave management, payroll management, performance appraisal management and internal recruitment module this state-of-the-art software is capable of handling all challenges thrown by this crisis of unprecedented nature. By strategically using this software you can not only improve the efficiency of your workforce but also help them to stay connected and motivated.