“Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers, there is no company!”
Offering a product to a customer could be a one-time job, however, offering a service is a lifetime. Providing smooth after-sales service to the customer is of prime importance for maintaining customer satisfaction. It may often be a difficult and time-consuming task to track and maintain the service time and service schedule of certain services that are to be provided to the customer. The more clients and different types of services are provided by the company, the more difficult it will get to track the service time of the services.
This type of scenario calls for the best Service Schedule Maintenance Software. A good service time tracking software will enable the company to keep track of the maintenance schedule and thus increase customer satisfaction.
WiseTrack – service schedule maintenance and service time tracking software will help you to Plan, Manage, Track and Optimize your entire customer service operations in a distinct system. Additionally, it will assist you in increasing the service team and engineers’ productivity and improve the customer service process. WiseTrack is categorized as the best Service Schedule Maintenance Software as it saves time and money for the service company and thus improve profitability. With this service time tracking software you can analyses the service and engineer team’s performance and get timely payments for the services provided.
• Quality and Timely Customer Service:
Many products and services require recurring and timely maintenance and servicing. The best service schedule maintenance software such as WiseTrack will facilitate communication with your clients by sending automated SMS and emails. Using a service time tracking software, you can highly improve the customer service as well as the life of the product which is to be serviced.
• Access all data in one System:
When all the data which is required for the service, is present in one system it is easier to access. WiseTrack maintains all the databases of the client, vendor as well as employee contracts. Users can access location-wise data, service category wise data as well as requirement wise data.
• Categorical Reporting:
It is very important for a company to be able to generate and view customer service reports. WiseTrack helps in preparing the MIS reports of the clients. Users may also generate weekly, monthly or yearly reports to track the customer service as well as reports for renewal of AMC contracts.
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