Wise Track®

Improving your after-sales service is one of the most result-oriented ways for customer retention and improving organizational reputation. As we all know that taking care of your existing clients is as important as converting new customers. Thus, it is essential to ensure your after-sales service is effectively managed.

WiseTrack is the Best After Sales Service Management Software which helps you to track and monitor after-sales service. WiseTrack is also recognized as the best online Field Service Management Software. With this Complaint Management Software, you can manage customer complaints for small businesses as well as large enterprises.

It guides the sales team of your organization in an organized, systematic, and result-oriented manner and simplifies the after-sales service process. Wisetrack is user-friendly and has a simple interface so that even a person with a non-technical background can effectively use it.

WiseTrack is also one of the best Call Tracking Management Software systems and it also records contact wise customer database. By using this After Sales and Service Management Software you will get automatic reminders for Contract Renewals, Performance checks on service engineers and field technicians, Service call updates, Customized MIS reports, and much more.

Wisetrack helps set appropriate standards, reports discrepancies, maintains records and reduces the margin of errors.

WISETRACK - After Sales Customer Service Management Features

• Customer Service Record Maintenance
• Voice Call Tracking
• Call Monitoring
• Service Record Maintenance
• Customer Complaint Management
• Monitor Service Calls
• Timely Service for AMC Renewal
• Generate Comprehensive MIS Reports
• Creates Large Volumes of Mailing Labels
• Generation of Multiple Preventive Maintenance Schedules
• Complaint Ticket Generation
• Annual Maintenance Contract Management
• Generate Graphical Reports for Analysis and Forecasts
• Mass Emailing to Customers
• Scheduling of Preventive Maintenance Visits.
• Consolidated Details of Warranties & AMC
• Inventory Management
• Repair Centre Management
• SMS Facility
• Escalation Email Management
• Classification of Data by Product, Technician, Service Type
• Customer Database with Contact wise / GroupWise / City wise / Area wise / Location wise / Allocated Team Detail wise organization of records.
• Vendor / Supplier Database with Group wise / City wise / Area wise/ Contact Person Detail wise organization of records.
• Products Database with Component wise / Product wise/serial-wise organization of records.
• Details of Configuration at Customer’s site with Product Serial / Component / User Details.