Improving your after-sales service is one of the most result-oriented ways for customer retention and improving organizational reputation. As we all know that taking care of your existing clients is as important as converting new customers. Thus, it is essential to ensure your after-sales service is effectively managed.
WiseTrack is the Best After Sales Service Management Software which helps you to track and monitor after-sales service. WiseTrack is also recognized as the best online Field Service Management Software. With this Complaint Management Software, you can manage customer complaints for small businesses as well as large enterprises.It guides the sales team of your organization in an organized, systematic, and result-oriented manner and simplifies the after-sales service process. Wisetrack is user-friendly and has a simple interface so that even a person with a non-technical background can effectively use it.
Wisetrack helps set appropriate standards, reports discrepancies, maintains records and reduces the margin of errors.
Customer Service Record Maintenance
Voice Call Tracking
Call Monitoring
Service Record Maintenance
Customer Complaint Management
Monitor Service Calls
Timely Service for AMC Renewal
Generate Comprehensive MIS Reports
Creates Large Volumes of Mailing Labels
Generation of Multiple Preventive Maintenance Schedules
Complaint Ticket Generation
Annual Maintenance Contract Management
Generate Graphical Reports for Analysis and Forecasts
Mass Emailing to Customers
Scheduling of Preventive Maintenance Visits.
Consolidated Details of Warranties & AMC
Inventory Management
Repair Centre Management
SMS Facility
Escalation Email Management
Classification of Data by Product, Technician, Service Type
Customer Database with Contact wise / GroupWise / City wise / Area wise / Location wise / Allocated Team Detail wise organization of records.
Vendor / Supplier Database with Group wise / City wise / Area wise/ Contact Person Detail wise organization of records.
Products Database with Component wise / Product wise/serial-wise organization of records.
Details of Configuration at Customer’s site with Product Serial / Component / User Details.
WiseTrack is also one of the best Call Tracking Management Software systems and it also records contact wise customer database. By using this After Sales and Service Management Software you will get automatic reminders for Contract Renewals, Performance checks on service engineers and field technicians, Service call updates, Customized MIS reports, and much more.
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