Customer Complaint Management Software – A must-have in 2022

Wisetrack - Customer complaint management software allows customers to register their service complaints, and dissatisfaction with the business, in a systematic manner. It also allows organizations to obtain feedback on how to improve their services and decrease the likelihood of problems with the customer base.

Implementation of WiseTrack – effective complaint ticket booking software allows you to

o Detect and apprehend flaws
o Improve the quality of products and services
o Initiate business innovation
o Demonstrate superior customer service
o Enable compliance with quality standards
o Maintain customer satisfaction
o Maintain customer loyalty and retention.

This blog highlights the challenges faced by an organization without the right Customer Complaint Management Software in place:

1. Lack of Standard Procedure

In companies where there is an absence of standard procedure, each agent may handle the customer complaint in a different manner. Different workflow and inconsistency can often lead to confusion and ineffective management.

2. Inadequate Documentation:

Improper and manual recording and management of a complaint ticket may lead to inadequate documentation. Missing information on previous records of the customer will also hamper customer satisfaction.

3. Lack of Customer Access and Information

Sometimes, recording too little information hampers effective complaint resolution. It can lead to dissatisfied customers. Hence, proper record keeping is an important requirement.

4. Delayed Resolution

A customer complaint needs to be attended to and resolved as soon as possible. Without, complaint ticket booking software, the resolution and service might be delayed and increases the chances of registration of new complaints and increase customer dissatisfaction.

5. Outdated Technology

An outdated or ineffective complaint management software can lead to issues such as miscommunication, data loss, improper addressing of complaints and eventually failure to handle and resolve the complaint.

WiseTrack customer complaint management software

Our complaints management software is specifically designed to make complaint handling consistent, effective and easy. It provides a comprehensive system for recording, assigning, and investigating complaints compliance issues and root causes.

Contact us to find out more or to discuss your company’s complaint management needs.

+91 22 4226 4444 | +91 81 0434 5257 | sales@everexinfotech.com